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Our Privacy Policy

Last updated on November 2025

At Tachyon Broadband, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your personal information while delivering high-speed internet and related digital services in Lucknow, Kanpur, and Barabanki.

By using our website or subscribing to our services, you agree to the practices described in this policy.

Information We Collect

We collect information that helps us identify you, provide service efficiently, and maintain legal compliance under the Department of Telecommunications (DoT) and TRAI regulations.

This may include:

  • Full name, address, and contact information
  • Valid government-issued ID as part of mandatory Customer KYC
  • Email address and mobile number for communication
  • Service usage data such as plan type, device logs, or connectivity statistics
  • Billing and payment details (excluding stored card or bank data)
  • Feedback, complaints, and support interactions

We do not collect biometric or highly sensitive personal information.

How We Use Your Information

Your information is used strictly for:

  • Activating, maintaining, and upgrading your broadband service
  • Verifying identity and completing KYC formalities
  • Sending account-related alerts, invoices, or renewal reminders
  • Providing customer support and technical assistance
  • Sharing offers, service updates, and promotions relevant to your account
  • Improving our network and customer experience

We ensure all communication remains transparent and relevant — you can opt-out of marketing emails anytime.

Information Sharing & Disclosure

We may share limited data with trusted third parties only when required to:

  • Provision internet connectivity and OTT bundles
  • Fulfil government, legal, or regulatory obligations
  • Deliver SMS/email alerts through verified communication channels
  • Manage authorized marketing or analytics tools

Tachyon Broadband does not sell or rent your personal information to any third party.

Data Security & Retention

We employ standard security practices to protect customer data from unauthorized access, alteration, or loss.
 Your data is stored securely on servers located within India and retained only as long as necessary for service continuity or legal compliance.

If you discontinue our services, we retain records for the period mandated by law before secure deletion.

Cookies & Analytics

Our website may use cookies or analytical tools to enhance user experience and measure site performance.
 You can control or delete cookies through your browser settings; however, some features may not function optimally if cookies are disabled.

Your Rights & Choices

You have the right to:

  • Access and update your personal information
  • Request correction of inaccurate details
  • Withdraw consent for marketing communication
  • Seek clarification on how your data is handled

For any such requests, please contact our support team (details below).

Policy Updates

We may revise this Privacy Policy periodically to reflect regulatory changes or service improvements. Updates will be posted on our website with the revised “Last Updated” date.

Continued use of our services constitutes acceptance of the updated policy.

Contact Us

For queries or support related to these Terms of Service, please contact:

Customer Support: +91-9918634000

Email: support@mytachyon.in

Website: www.tachyonbroadband.com